Ohio Statewide Culturally Competent Agency and Provider Directory
Agencies such as MACC are often asked to identify providers and agencies believed to be culturally competent. Acknowledging the need for a central database, MACC has partnered with the Ohio Department of Mental Health and Addiction Services and the Ohio Association of County Behavioral Health Authorities to create the first-ever Ohio directory of providers and agencies that implement culturally and linguistically appropriate behavioral health and health care services.
A provider or agency that qualifies to be in this directory will be recognized by MACC, OhioMHAS, and OACBHA as a key healthcare provider to the diverse communities served throughout the state of Ohio. This directory will set the precedent for what is expected, in terms of cultural competence, from all Ohio health agencies.
In order to be considered for inclusion in the first-ever Ohio Statewide Culturally Competent Agency Directory, your agency must meet or be on its way to meeting the five simple criteria below:
I. Have you and/or your agency identified the cultures represented in your service area and recognized the unique health disparities they may face?
Cultures and ethnic groups face different challenges as it relates to health and behavioral health care. Being familiar with the populations you serve is the first step to reducing health disparities and providing competent care.
II. Do you and/or your agency utilize certified or competent trainers to provide your workforce (staff, board of directors, volunteers, etc.) with cultural competence trainings?
Certified and competent trainers are those who have adequate knowledge and experience in presenting information around diversity and cultural competence. Training curriculum should be regularly updated as the populations served diversify.
III. Do you and/or your agency provide linguistically competent services?
Linguistic services include having qualified interpreters, language lines, and language specific materials. These services should be easily accessible and offered free of charge.
IV. Does your agency’s workforce (staff, board of directors, volunteers, etc.) and materials reflect the demographic of the communities served?
Beyond understanding the cultures and ethnicities you serve, it is important for those cultures to be visible within your agency. Adequate cultural and ethnic representation on brochures, office decor, advertisements, or other print materials promotes an environment of inclusion.
V. Do you and/or your agency allow for and actively seek community input to evaluate your services?
Input can be collected via consumer satisfaction surveys, evaluations, or other methods and should be used to implement changes and/or improvements to the delivery of care.
MACC is now accepting submissions.
Benefits of being listed in the directory include increased visibility, higher customer satisfaction, and the prestige of providing equitable care to Ohio diverse populations.
Please fill out the below form to submit your agency for consideration.
All applications will be reviewed by a committee for both completeness and for relevant content. The more detail provided in the application, the better.