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Cultural Competence Certification

MACC’s Cultural Competence Certification is the "gold standard” for demonstrating your organization’s commitment to a continuous learning process that builds knowledge, awareness, skills, and capacity to identify, understand and respect the unique beliefs, values, customs, languages, abilities, and traditions of those you serve, work and partner with. 

Certification can help distinguish your organization in an increasingly competitive service and labor market.


Project Overview


THIS PROJECT CONCLUDED ON SEPTEMBER 29, 2023. MACC has received another round of funding and will announce details on the NEW certification program in Spring 2024. 

Through the SAMSHA and OMHAS-funded State Opiate and Stimulant Response Project 3.0, behavioral healthcare organizations may receive free training resources and support to better equip them to serve diverse populations.

The goal of this training opportunity is to support the eradication of racial disparity in service delivery by equipping behavioral health and substance misuse treatment agencies and organizations with training and resources to improve cultural competence. 

Our work will help secure better outcomes from treatment for all Ohioans by delivering training to providers that support the awareness and development of cultural competence, sensitivity, and humility to encourage and establish alignment with national CLAS standards.


In a Meeting

Certification requires completion of the following steps and that at least 15% of your organization including representation from all levels (board, executive, middle management, and frontline workers) to participate in the training sessions.


  1. Designation of a “Culture Champion” who will serve as the primary point of contact at the organization

  2. Completion of the virtual pre-assessment (available via our e-learning platform)

  3. Completion of four 3-hour foundational trainings (available via Zoom and our e-learning platform)

  4. Completion of four of eight 1-hour specialty trainings (available via our e-learning platform)

  5. Completion of virtual post-assessment, implementation plan, and proof of implementation ***Participants are required to send us a report (template available via our e-learning platform)

Certification stands for 2 years and you can be recertified through membership (details coming soon) for free. Recertification involves taking additional specialty trainings and providing reports that detail how your organization is maintaining and sustaining the cultural competence work you are engaged in.

Trainings are self-paced for each phase,  via our online platform and can be taken from a laptop, cellphone, tablet, or other Internet-connected devices. 

Engage in Certification

More information for our second round of this Project will be announced in Spring 2024.

We look forward to serving as your guides on your cultural competence journey. Please feel free to email us at with any questions.

Building Cross-Cultural Competence: C.A.R.E. Method Training

The Building Cross-Cultural Competence: C.A.R.E. Method training is ideal for participants seeking an understanding of Cross-Cultural Competence and the importance of providing Cross-Culturally competent services. During the CARE training, participants will understand MACC’s approach to cultural competence, unpack culture and its influence on perceptions, and identify strategies to increase cross-cultural competence within personal lives and organizations. 
Participant-Centered Learning Objectives:
a.    Begin examining personal understanding of cross-cultural competence
b.    Learn strategies to engage in cross-cultural competence
c.    Deepen understanding of culture’s influence in the workplace 

Implementing the National Enhanced Culturally and Linguistically Appropriate Services (CLAS) Standards

This training provides guidance on developing leadership, cultural competence, and capacity in healthcare organizations to promote and sustain CLAS. In addition, this training provides recommendations to health care organizations for addressing language and cultural barriers to meet the needs of increasingly diverse communities, provides a blueprint for community engagement, and includes recommendations for conducting community assessments.
Participant Centered Learning Objectives: 
a.    An overview of Enhanced CLAS Standards and their application in behavioral health settings
b.    Implementation strategies to promote culturally and linguistically appropriate services
c.    Who should implement CLAS Standards

DEI Strategy Development 

We help organizations develop and implement short and long term strategies for engaging and serving diverse populations.  If your organization is seeking to establish, cultivate, or sustain a culturally competent culture and service delivery environment, we can assist with proven strategies and approaches.

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