WORKSHOPS, CLAS & CEUs
MACC has provided cultural competence training for thousands of agencies. Regardless of the industry, the goal is to increase cultural awareness, workplace productivity, and client services and outcomes. In addition, services professionals can secure Continuing Education Credits (CEUs) to continue their license to provide healthcare services in the State of Ohio.
“Building Cross-Cultural Competence” is an affordable, foundational training program that increases the knowledge and understanding about the impact of cultural practices, attitudes, and beliefs on the patient/client and provider relationship, and provides tools, concepts, and strategies for strengthening cross-cultural skills. MACC training is fully customizable and continuing Education Credits can also be made available for participants.
Cultural competence improves:
Better customer service
Increased quality of care
Improved health outcomes
Stronger patient compliance
More productive patient/provider relationships
Cultural Humility Across Substance Use Prevention, Treatment and Recovery
Stigma and bias related to substance use are pervasive within cultures and among providers. This creates significant barriers to treatment, namely within the African American and Latino communities.
Interfaith Engagement Across Systems
MACC seeks to bridge the gap between the public and private sectors and spiritual communities they serve. Religion and spirituality are some of the most significant protective factors impacting outcomes.
THE TOP FIVE
Demographic Research and Data Collection to Inform Policies and Programs
The development of effective policies and programs based on accurate knowledge of the workforce and consumer. In addition, demographics continue to rapidly diversity presenting unique challenges.
The Intersection of Cultural Competence and Technology
New technologies are susceptible to the bias that may exist within their architects. MACC advocates for the inclusion of concepts related to cultural competence within the research and development phases.
Comprehensive Support of Diversity and Inclusion Staff
Efforts to increase diversity frequently initiates organization change and must be supplemented with additional competence of cultural competence to ensure effective relationship building. MACC seeks to aid diversity and inclusion staff in navigating potential challenges and provide best practices.
NATIONALLY CULTURALLY & LINGUISTICALLY APPROPRIATE SERVICE
For the past 16 years, the Multiethnic Advocates for Cultural Competence (MACC) has partnered with the Ohio Department of Mental Health and Addiction Services (OhioMHAS) to educate behavioral health professionals in cultural competence.
The goal of our partnership has been to reduce health disparities in Ohio and achieving health equity. Visit the OhioMHAS website here for additional information.
A key component of this work is promoting the National Culturally and Linguistically Appropriate Service (CLAS) Standards enacted by the U.S. Department of Health and Human Services.
There are 15 standards divided into four sections: The Principle Standard; Governance, Leadership, and Workforce; Communication and Language Assistance; Engagement, Continuous Improvement, and Accountability.
GOVERNANCE, LEADERSHIP & WORKFORCE
Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
Educate and train governance, leadership, and workforce in culturally and linguistically appropriate policies and practices on an ongoing basis.
Advance and sustain organizational governance and leadership that promotes CLAS and health equity through policy, practices, and allocated resources.
Recruit, promote, and support a culturally and linguistically diverse governance, leadership, and workforce that are responsive to the population in the service area.
Offer language assistance to individuals who have limited English proficiency and/or other communication needs, at no cost to them, to facilitate timely access to all health care and services.
Inform all individuals of the availability of language assistance services clearly and in their preferred language, verbally, and in writing.
Ensure the competence of individuals providing language assistance, recognizing that the use of untrained individuals and/or minors as interpreters should be avoided.
Provide easy-to-understand print and multimedia materials and signage in the languages commonly used by the populations in the service area.
Improvement, and Accountability:
Establish culturally and linguistically appropriate goals, policies, and management accountability, and infuse them throughout the organization’s planning and operations.
CLAS ON-GOING ASSESSMENTS
Conduct ongoing assessments of the organization’s CLAS-related activities and integrate CLAS-related measures into measurement and continuous quality improvement activities.
Collect and maintain accurate and reliable demographic data to monitor and evaluate the impact of CLAS on health equity and outcomes and to inform service delivery.
Conduct regular assessments of community health assets and needs and use the results to plan and implement services that respond to the cultural and linguistic diversity of populations in the service area.
Partner with the community to design, implement, and evaluate policies, practices, and services to ensure cultural and linguistic appropriateness.
Create conflict and grievance resolution processes that are culturally and linguistically appropriate to identify, prevent, and resolve conflicts or complaints.
CLAS PROGRESS REPORTS
Communicate the organization’s progress in implementing and sustaining CLAS to all stakeholders, constituents, and the general public.
CLAS STANDARD TRAINING
The National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards) are intended to advance health equity, improve quality, and help eliminate health care disparities by providing a blueprint for individuals and health and health care organizations to implement culturally and linguistically appropriate services. Adoption of these Standards will help advance better health and health care in the United States.
MACC provides 1 hour, 3 hour or 6 hour full day training sessions on what the CLAS standards are and how they can be implemented. Please contact Simone Crawley at for more information.
Free online webinars are underway on the National Enhanced Culturally and Linguistically Appropriate Services (CLAS) Standards. All webinars are two hours long. Each will cover a different theme of the CLAS Standards. These webinars are being provided by MACC under an agreement with OhioMHAS.